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Mobile Field Operations: Covert Policing
Mobbu’s Mobile Field Operations (MFO) Covert Policing is a real-time briefing pack and text/image messaging product. For users in the field it runs on BlackBerry mobile phones; for users in Command and Control centres it runs in a website.
It has offline, permanent data archiving and remote device management capabilities. It runs on BlackBerry (CESG-approved for Restricted data) and is discreet in use. It is sold under a Product Licence. More information:
Background information
MFO is a family of mobile products for public safety and security: MFO Prisoner Transport handles 2,000 prisoner movements daily in England and Wales.
Contact Alex Laurie at alexl@mobbu.com or +44(0)7976436630 to discuss this service.
(19 June 2008, updated: 18 December 2008. The latest version of this document is available at www.mobbu.com/mfo)
MFO Covert Policing: product description
Mobbu’s Mobile Field Operations (MFO) Covert Policing is a real-time briefing pack and text/image messaging platform for mobile phones and Command and Control centres. It has offline, permanent data archiving and remote device management capabilities. It runs on BlackBerry (CESG-approved for Restricted data) and is discreet in use.
MFO Covert Policing product description
For field users:
- Runs on all BlackBerry devices that are assured by CESG (and we aim to run on all current BlackBerry devices).
- Remote management including delete data/kill device
Briefing pack - Live updates to/from field, to whole team or to individual
- Take photos and send back to Command and Control
- Message filtering by briefing pack, newest/all messages
- Security: 5-digit PIN for login, session management, AES256 encryption (or on a consultancy basis can integrated with with either BlackBerry Smartcard readers and/or bespoke access security)
- Continues to work offline, queuing updates for automatic sending when connection returns
- Planned future functionality:
- map views, eg team location, crime activity heatmaps
- Bookmark/999 button
For Command and Control users:
- Briefing pack content creation via a template interface or the standard message creation interface.
- Live message creation and updates of text, images, and other data to/from field, to whole team or to individual, including re-broadcasting updates
- Message filtering by briefing pack, importance, newest/all messages
- Operation management including archived operations
- User and team management
- Security: username and password for login, session management
- Metadata: sender, time updated, current location, update sent/queued…
- Planned future functionality:
- map views, eg team location, crime activity heatmaps
- reporting views
- force tracking
- APIs for criminal intelligence and 3rd party systems
- content and access management by security level
Other:
- Technology and system integration, custom integration to other applications, data sources and back-end systems are available on a consultancy basis
- Upgrade roadmap: new product versions every 6 months, provided free under the Product Licence.
- Pricing: A Product Licence charged on 6-month, 12-month or 36-month basis.
- Free support and maintenance (see separate document) if running the most recent version and a standard deployment.
- BlackBerry devices and data plans, BES server and any custom integration work costed separately.
Equipment requirements and installation
MFO Covert Policing runs on a required set of hardware and software on both mobile and centrally. Please see our Equipment requirements document enclosed or at www.mobbu.com/mfo for details.
The required equipment and installation costs are not included in the quotation above unless explicitly stated.
About Mobbu and MFO
Mobbu provides mobile apps and integration services and products to the public safety and security sector. Mobbu is based in the UK and a software provider to Airwave and a BlackBerry Alliance partner.
Contact Alex Laurie at alexl@mobbu.com or +44(0)7976436630 to discuss this service, or for more information see www.mobbu.com/mfo.
(5 November 2009. The latest version of this document is available at www.mobbu.com/mfo)
MFO Covert Policing: equipment requirements and installation
Software and hardware equipment requirements
Mobbu’s Mobile Field Operations (MFO) Covert Policing is a real-time briefing pack and text/image messaging platform for mobile phones and Command and Control centres. It is sold under a Product Licence and a full product description is available at www.mobbu.com/mfo.
It comprises a mobile application, an admin/management website, middleware and a SQLServer database. It runs on RIM’s BlackBerry Enterprise Server. A typical installation is installed inside a customer’s private network:
- BlackBerry Enterprise Server on a Windows server:
- BES Server version 4.1.2 for MDS or later and .NET 1.1 is the preferred platform. Alternatively MFO will also run on a customer’s existing BES for exchange/domino/MDS platform.
- MFO admin/management website and middleware on a second Windows server:
- Windows2003 server with .NET 2 with the .NET 3.5 extension and with latest service pack applied, IIS6, ASP.NET, and AJAX 2.0
- We suggest that the hardware is: dual Intel Xeon 3.08 GHz processors, minimum 2GB RAM, 1GB LAN, 2 hard disks (e.g. 120GB SATA hard drives) in a RAID1 to allow hot swap
- SQLServer database on (optionally) a third Windows server:
- SQLServer2000 or SQLServer2005
- We suggest that the hardware is: dual Intel Xeon 3.08 GHz processors, Minimum 2GB RAM, 1GB LAN, 2 hard disks (e.g. 120GB SATA hard drives) in a RAID1 to allow hot swap
- Devices: MFO Covert Policing runs on all BlackBerry devices that are assured by CESG, and where possible we aim to maintain support for all current BlackBerry devices. The customer will need to provide the devices with data plans and any local security policies set up.
Notes:
Installation and setup
Before MFO Covert policing is installed:
- The customer will need to have BlackBerry devices, BES servers and data plans set up before installation can take place (or Mobbu can undertake some of these activities for the customer on a professional services basis).
- The customer may also need to have various security policies in place for Mobbu to perform the installation: both on servers, firewalls, etc, and also for our team to access buildings.
Installing MFO Covert Policing:
- Mobbu will help the customer install the MFO application on the devices, and install the middleware and admin/management website on the customer’s servers.
- Once MFO has been installed and tested, Mobbu will send the customer a release installation note detailing what was installed, tested and certifying that it runs successfully as of that date.
About Mobbu and MFO
Mobbu provides mobile apps and integration services and products to the public safety and security sector. Mobbu is based in the UK and a software provider to Airwave and a BlackBerry Alliance partner.
Contact Alex Laurie at alexl@mobbu.com or +44(0)7976436630 to discuss this service, or for more information see www.mobbu.com/mfo.
(5 November 2009. The latest version of this document is available at www.mobbu.com/mfo)
MFO Covert Policing: maintenance/support services
This document describes the maintenance services offered as part of the product licence for MFO Covert Policing. The maintenance services vary depending on whether the product licence is for a standard or a smaller deployment.
Standard deployments
Components and services supported by Mobbu:
- the MFO admin/management website and middleware, including the schema and content of the MFO database
- the MFO mobile application
- Support services: offsite incident management and support and service restoration
Components and services supported by the customer:
- Mobbu does not support the hardware (including mobile devices); SQL servers and SQL database on which are run the MFO admin/management website and middleware and the MFO mobile; the BlackBerry Enterprise Server, its hardware or settings/policies
- Mobbu does not provide data backup as part of its service: customers are advised to make provisions for data backup and recovery in line with their own IT and security policies
Incident management:
- Initial diagnostics will generally be performed by the customer’s IT dept using the MFO diagnostics tools; thereafter from a named individual or customer IT/Operations department only to Mobbu’s ticket-tracking website at www.mobbu.com/mfo
- Response times: Mobbu aims for 1 hour response time during 9am-5pm business working days only.
- Fix and re-deploy times: where Mobbu has remote access to the equipment, Mobbu aims to provide restoration of service within 4 hours and a fix to any underlying problem within 5 days. Where Mobbu does not have remote access to the equipment, fix and re-deploy times may be significantly impacted.
Smaller deployments
The services are exactly as above, except that a professional services fee will typically be applicable.
Additional support
Additional support and maintenance services (eg 24×7x366 support) can be separately agreed commercially, or performed at Mobbu’s then current day rate.
(5 March 2009. The latest version of this document is available at www.mobbu.com/mfo)